At Earvin Williams, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your jewelry, we offer a return policy designed to provide you with a seamless experience.

Return Eligibility

• Return Period: You may return most items within [x] days of the delivery date for a full refund or exchange.
• Condition: Items must be in their original, unworn condition, with all packaging, tags, and documentation included. Custom-made or engraved pieces are non-returnable.
• Proof of Purchase: Please include the original receipt or order confirmation with your return.
  
  

How to Initiate a Return?

1. Contact Us: Reach out to our customer service team at (951)417-7841 to request a return authorization number and return shipping instructions.
2. Prepare Your Return: Pack the item securely in its original packaging. Include the return authorization number and any relevant documents.
3. Ship the Item: Send the return package to the address provided by our customer service team. Please use a trackable shipping method to ensure your return is received.
   
   

Refunds and Exchanges

• Refunds: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable.
• Exchanges: If you prefer an exchange, please indicate this when you contact our customer service team. Exchanges are subject to product availability and may require additional processing time.
  
  

Return Shipping Costs

• Domestic Returns: Return shipping is free for orders within [Country]. We will provide a pre-paid return shipping label upon request.
• International Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
  
  

Return Restrictions

• Non-Returnable Items: Custom-made or personalized items, sale items, and earrings (for hygiene reasons) are non-returnable.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at (951)417-7841. We will arrange for a replacement or refund at no additional cost.
  
  

Changes to Return Policy

We reserve the right to update our return policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at (951)417-7841. We are here to ensure that you have a positive shopping experience.